Last updated on July 23, 2024
I. Acceptance of Terms
Thank you for using Vendmat. These Terms of Service (“Terms”) outline your legal rights and responsibilities regarding your access to and use of the Vendmat website at www.Vendmat.com (the “Site”) and any related mobile or software applications (“Vendmat Platform”), including but not limited to the delivery of information via the website, whether existing now or in the future, that link to the Terms (collectively, the “Services”).
These Terms are effective for all existing and future Vendmat customers, including, but not limited to, users with access to the ‘restaurant business page’ to manage their claimed business listings.
Please read these Terms carefully. By accessing or using the Vendmat Platform, you agree to these Terms and enter into a legally binding contract with Vendmat Limited (formerly known as Vendmat Private Limited and Vendmat Media Private Limited) and/or its affiliates (excluding Vendmat Foods Private Limited) (hereinafter collectively referred to as “Vendmat”). You may not use the Services if you do not accept the Terms or are unable to be bound by them. Your use of the Vendmat Platform is at your own risk, including the risk of exposure to content that may be objectionable or otherwise inappropriate.
To use the Services, you must first agree to the Terms. You can accept the Terms by:
- Clicking to accept or agree to the Terms where this option is made available to you by Vendmat in the user interface for any particular Service; or
- Actually using the Services. In this case, you understand and agree that Vendmat will treat your use of the Services as acceptance of the Terms from that point onwards.
II. Definitions
1. Customer
– “Customer,” “You,” or “Your” refers to you as a customer of the Services. A Customer is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information, views, or pictures, and includes other persons jointly participating in using the Services, including but not limited to users with access to the ‘restaurant business page’ to manage claimed business listings or otherwise.
2. Content
– “Content” includes, but is not limited to, reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data.
– “Your Content” or “Customer Content” means content that you upload, share, or transmit to, through, or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, chat communication, profile information, or any other materials that you publicly display or display in your account profile.
– “Vendmat Content” means content that Vendmat creates and makes available in connection with the Services, including but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports, and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content and Third-Party Content.
– “Third-Party Content” means content that comes from parties other than Vendmat or its Customers, such as Restaurant Partners, and is available on the Services.
3. Restaurant(s)
– “Restaurant” means the restaurants listed on the Vendmat Platform.
III. Eligibility to Use the Services
1. Age Requirement: You hereby represent and warrant that you are at least eighteen (18) years of age and are fully capable and competent to understand and agree to the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
2. Compliance with Laws: You represent that you are in compliance with all applicable laws and regulations in the country in which you reside when accessing and using the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not infringe upon our legal rights or those of any third party.
IV. Changes to the Terms
Vendmat reserves the right to vary, amend, change, or update these Terms at its sole discretion from time to time. It is your responsibility to review these Terms periodically to ensure continued compliance. Your continued use of the Vendmat Platform following any such amendments or changes shall constitute your express acceptance of the amended or changed Terms, and you agree to be bound by such amended or changed Terms.
V. Translation of the Terms
Vendmat may provide translations of the English version of these Terms into other languages. You understand and agree that any translation of the Terms into other languages is provided solely for your convenience. In the event of any inconsistencies between the English version of the Terms and any translated version, the English version shall prevail and govern your relationship with Vendmat.
VI. Provision of the Services Offered by Vendmat
Vendmat is continually evolving to provide the best possible experience and information to its Customers. You acknowledge and agree that the form and nature of the Services provided by Vendmat may change from time to time without prior notice to you. Vendmat reserves the right to suspend, cancel, or discontinue any or all products or services at any time without notice, and to make modifications and alterations to any or all of its content, products, and services on the Site without prior notice.
The software or the software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software do not permit transmission or use of updates or upgrades, you agree that we, or the applicable software or software application store, may notify you of the availability of such upgrades or updates and automatically push such upgrades or updates to your device or computer from time to time. You may be required to install certain upgrades or updates to the software to continue accessing or using the Services or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under these Terms shall be considered part of the Services.
You acknowledge and agree that if Vendmat disables access to your account, you may be prevented from accessing the Services, your account details, or any files or other content contained in your account.
You acknowledge and agree that while Vendmat may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services, Vendmat may set such fixed upper limits at any time, at its discretion.
By using Vendmat’s Services, you agree to the following disclaimers:
1. Information Purposes Only: The content on these Services is for informational purposes only. Vendmat disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated. Vendmat reserves the right to make changes and corrections to any part of the content on these Services at any time without prior notice. Vendmat does not guarantee the quality of the goods, the prices listed in menus, or the availability of all menu items at any Restaurant/Merchant.
2. Intellectual Property: Unless stated otherwise, all pictures and information contained on these Services are believed to be owned by or licensed to Vendmat. If you are the copyright owner of any content on these Services and believe that the use of the material violates your copyright in any way, please email a takedown request (by using the “Contact Us” link on the home page) to the webmaster. Please indicate the exact URL of the webpage in your request. All images shown here have been digitized by Vendmat. No other party is authorized to reproduce or republish these digital versions in any format whatsoever without the prior written permission of Vendmat.
3. Certification and Licenses: Any certification, licenses, or permits (“Certification”) or information regarding such Certification that may be displayed on the Restaurant’s listing page on the Vendmat Platform is for informational purposes only. Such Certification is displayed by Vendmat on an ‘as available’ basis provided to Vendmat by the Restaurant partners/Merchants. Vendmat does not make any warranties about the validity, authenticity, reliability, or accuracy of such Certification or any information displayed in this regard. Any reliance by a Customer upon the Certification or information thereto shall be strictly at such Customer’s own risk, and Vendmat shall not assume any liability whatsoever for any losses or damages in connection with the use of this information or for any inaccuracy, invalidity, or discrepancy in the Certification or non-compliance of any applicable local laws or regulations by the Restaurant partner/Merchant.
4. Fees and Charges: Vendmat reserves the right to charge a subscription and/or membership fee in respect of any of its products or services and/or any other charge or fee on a per-order level from Customers, in respect of any of its products or services on the Vendmat Platform at any time in the future.
VII. Use of Services by You or Customer
#Vendmat Customer Account
1. Account Creation: To use certain features offered by the Services, you must create an account. The personal information you provide during account creation is governed by our Privacy Policy. You are responsible for keeping your password confidential and maintaining the confidentiality and security of your account. This includes all changes, updates, and activities that occur in connection with your account.
2. Account Information: By creating an account, you represent that all information provided is true, accurate, and correct. You agree to update your information as necessary to keep it accurate. If you are creating an account or claiming a business listing, you represent that you are the owner or authorized agent of the business. You may not impersonate someone else, create or use an account for anyone other than yourself, provide an email address other than your own, create multiple accounts or business listings except as authorized by us, or provide or use false information to gain access to a business listing you are not legally entitled to claim. False claims of a business listing may cause substantial economic damages for which you may be held liable.
3. Account Responsibility: You are responsible for all activities in your account. You agree to notify us immediately of any unauthorized use of your account so we can take corrective action. You agree not to allow any third party to use your Vendmat account and will be liable for any unauthorized access.
#Other Terms
1. Contact Details: To connect you with certain restaurants, we provide contact details through customer service. We may record the conversation between you and the restaurant (for internal billing tracking and customer service improvement). If you do not wish for your information to be recorded, do not use Vendmat’s telephone services.
2. Permitted Use: You agree to use the Services only for purposes permitted by (a) the Terms and (b) applicable laws, regulations, or generally accepted practices or guidelines in relevant jurisdictions.
3. Data Use: You agree to use Vendmat’s data (available on the Services or through other means like API) only for personal use and not for any commercial use unless agreed to in writing by Vendmat.
4. Access: You agree not to access the Services by any means other than the interface provided by Vendmat, unless specifically allowed by a separate agreement with Vendmat. You agree not to access the Services through automated means (including scripts or web crawlers) and will comply with instructions in any robots.txt file present on the Services.
5. Interference: You agree not to engage in any activity that interferes with or disrupts the Services or servers and networks connected to the Services. You will not delete or revise any material or information posted by other Customers and will not engage in spamming, including any unsolicited emailing, posting, or messaging.
VIII. Content
#Ownership of Vendmat Content and Proprietary Rights
1. Intellectual Property: Vendmat is the sole and exclusive owner of all copyrights, trademarks, service marks, logos, trade names, trade dress, and other intellectual property rights related to the Services and Vendmat Content. These rights are protected by applicable copyright, patent, trademark, and other intellectual property laws globally. The Services contain original works that have been developed, compiled, prepared, revised, selected, and arranged by Vendmat through significant investment of time, effort, and resources, constituting valuable intellectual property.
2. Confidential Information: The Services may include information designated as confidential by Vendmat. You agree not to disclose such confidential information without Vendmat’s prior written consent.
3. Protection of Rights: You agree to protect Vendmat’s proprietary rights and the rights of any other entities with rights in the Services. You will comply with all reasonable written requests from Vendmat or its licensors to safeguard these rights. Vendmat (or its licensors) owns all legal rights, title, and interest in the Services, including IP Rights, regardless of registration status or geographical location.
4. Restrictions on Use: Unless expressly authorized in writing by Vendmat, you may not use Vendmat’s trade names, trademarks, service marks, logos, domain names, or other distinctive brand features. You agree not to use framing techniques to enclose Vendmat’s trademarks, logos, or proprietary information. You are also prohibited from removing, concealing, or obliterating any copyright or proprietary notices.
5. Legal Remedies: Any infringement of Vendmat’s intellectual property rights will result in legal action to seek remedies under applicable laws. You cannot modify, reproduce, publicly display, or exploit any part of Vendmat’s Content in any form or manner without explicit authorization from Vendmat.
IX. Content Guidelines and Privacy Policy
1. Content Guidelines
You affirm that you have read, understood, and agreed to our Content Guidelines and Policies.
2. Privacy Policy
You acknowledge that you have read, understood, and agreed to our Privacy Policy. We may disclose information about you to third parties or government authorities if such disclosure is deemed necessary to:
– Address suspected illegal activities;
– Enforce or apply our Terms and Privacy Policy;
– Comply with legal processes or governmental inquiries, such as search warrants, subpoenas, statutes, or judicial proceedings;
– Protect our rights, reputation, and property, or that of our Customers, affiliates, or the general public.
Restrictions on Use
In addition to other restrictions outlined in these Terms, you agree not to:
a. Violate our Guidelines and Policies;
b. Post or transmit content that is harmful, threatening, abusive, harassing, indecent, defamatory, discriminatory, vulgar, profane, obscene, libellous, hateful, or otherwise objectionable;
c. Submit inauthentic or knowingly erroneous reviews or content not relevant to the goods, services, atmosphere, or attributes of the business being reviewed;
d. Include material that violates the standards of good taste or those established by the Services;
e. Infringe upon third-party rights, including privacy, publicity, copyright, trademark, patent, or other intellectual property rights;
f. Accuse others of illegal activity or describe physical confrontations;
g. Report health code violations or any other matters requiring healthcare department involvement;
h. Engage in illegal activities or violate any federal, state, or local laws or regulations;
i. Impersonate another person or entity;
j. Disguise the origin of your content, including using false names or disguising IP addresses;
k. Engage in deceptive advertising or create conflicts of interest;
l. Post commercial content such as spam, surveys, contests, or reviews in exchange for payment;
m. Imply or state that your content is sponsored or endorsed by Vendmat;
n. Post content in a language not relevant to the products or services offered;
o. Falsely state or conceal your affiliation with another person or entity;
p. Access another customer’s account without permission;
q. Distribute viruses or other harmful code that disrupts computer software or hardware;
r. Interfere with or disrupt the functionality of the Services or its servers and networks;
s. Hack or access unauthorized records, including those of other customers;
t. Breach any contractual or fiduciary relationship, including disclosing proprietary information in violation of agreements;
u. Decompile, reverse engineer, or derive source code from the Services;
v. Interfere with security features or limitations on the use of the Services;
w. Bypass restrictions in robot exclusion headers or other measures to prevent access to the Services;
x. Collect or store personal information about other customers;
y. Post content generated by bots;
z. Harm minors in any way;
aa. Threaten national unity, integrity, defense, security, or sovereignty, or incite any cognizable offence;
ab. Modify, copy, scrape, crawl, display, publish, license, sell, rent, or otherwise commercialize any rights to the Services or Vendmat Content;
ac. Attempt any of the above actions;
ad. Post false or misleading content intended to harass or cause harm for financial gain.
You acknowledge that Vendmat is not obligated to monitor or review content but reserves the right to do so for operational, improvement, or legal compliance purposes. Vendmat may block your access and usage of the Services and remove non-compliant content as necessary.
You agree to use the Vendmat Platform/Services only for lawful purposes and to adhere to all applicable laws and regulations. You shall not upload or transmit unsolicited or unauthorized materials, make unauthorized representations, or use abusive language. Vendmat reserves the right to suspend or block access and usage of the Platform in cases of abuse or non-compliance.
Content you upload is subject to Indian laws and may be investigated under applicable laws. Vendmat reserves the right to block access, remove non-compliant content, and pursue legal remedies as necessary.
X. Additional Terms and Conditions for Customers Using Vendmat Services
A. Food Ordering and Delivery
1. Service Structure
– Vendmat provides food ordering and delivery services through vending machines by partnering with restaurants on a principal-to-principal basis.
– Food from the vending machine will be restocked four times daily: Breakfast, Lunch, Snacks, and Dinner. Specific timings will be displayed on the machine based on its location.
2. Ordering Options
– Grab and Go: Customers can place instant orders from the available menu items. Orders must be picked up from the assigned slot within the designated time slot. Once placed, Grab and Go orders cannot be canceled.
– Pre-order: Customers can order food for future time slots. Pre-orders can be canceled by the restaurant before 2 hours of the start time of the slot. Once accepted by the restaurant, cancellations must adhere to this window.
3. Slot and Pickup
– Vendmat will provide a slot number for the vending machine upon ordering. Customers must pick up their food from the assigned slot and ensure the slot door is properly closed after retrieval.
– If an order is not picked up within the designated time slot, it will be removed, and no refund will be provided.
4. Restaurant Responsibilities
– Restaurants must manage their food menus and slots on the Vendmat Platform. They are responsible for ensuring their food items are ready for collection and correctly labeled with slot numbers.
– Restaurants should deliver food boxes to the delivery executives at least 2 hours before the start of each time slot.
5. Liability and Refunds
– Vendmat is not liable for any errors or issues related to food preparation, quality, delivery, or order mismatch. Restaurants are responsible for any necessary refunds if a customer receives the wrong food due to incorrect slot numbers.
B. General Terms and Conditions
a. Role of Vendmat
– Vendmat facilitates food orders between Customers and Restaurant Partners but is not directly involved in the manufacturing or selling of food and beverages.
b. Liability
– Vendmat is not liable for any issues with food service quality, incorrect delivery, pricing, or preparation time. Responsibility lies with the Restaurant Partners.
c. Warranty and Guarantees
– The Restaurant Partners are responsible for any warranties or guarantees related to food products. Vendmat is not accountable for such aspects.
d. Regulatory Compliance
– For Customers in India, any violations of applicable regulations are the responsibility of the food sellers, vendors, or manufacturers, including those related to pre-packed goods as defined by the Food Safety and Standards Act, 2006.
e. Dietary Suitability
– Vendmat is not responsible for ensuring that the food meets specific dietary requirements or restrictions. Customers should review dish descriptions carefully before ordering.
f. Resale Prohibition
– Customers or any persons instructed by them are prohibited from reselling food or products purchased via the Vendmat Platform.
g. Pricing and Payment
– The total price for orders, inclusive of applicable taxes, will be displayed on the Vendmat Platform. Customers must make full payment for their orders through the Platform.
h. Additional Charges
– Any extra charges beyond the order value will include applicable taxes.
For Customers:
1. Account Responsibility
– Customers must ensure that all information provided in their account is accurate and up-to-date. Any changes to personal details should be promptly updated.
2. Order Accuracy
– It is the customer’s responsibility to verify the accuracy of their order before finalizing it. Vendmat will not be liable for errors in the order placed by the customer.
3. Service Availability
– Vendmat does not guarantee the availability of food items at all times. Availability may vary based on stock levels and vending machine locations.
4. Feedback and Complaints
– Customers should provide feedback or complaints through the appropriate channels on the Vendmat Platform. Vendmat will make reasonable efforts to address and resolve any issues reported.
5. Health and Safety
– Customers are responsible for ensuring that the food ordered meets their dietary and health needs. Vendmat is not responsible for any health issues arising from the consumption of food ordered through the Platform.
6. User Conduct
– Customers agree to use the Vendmat Platform responsibly and refrain from any conduct that could disrupt or negatively impact other users or the services provided.
7. Refunds and Cancellations
You acknowledge that (1) your cancellation, or attempted or purported cancellation of an order or (2) cancellation due to reasons not attributable to Vendmat, that is, in the event you provide incorrect particulars, contact number, Vending Machine detail etc., or that you were unresponsive, not reachable or unavailable for fulfillment of the services offered to you, shall amount to breach of your unconditional and irrevocable authorization in favour of Vendmat to place that order against the Restaurant Partners/Store(s) on your behalf (“Authorization Breach”). In the event you commit an Authorization Breach, you shall be liable to pay the liquidated damages of an amount equivalent to the order value. You hereby authorize Vendmat to deduct or collect the amount payable as liquidated damages through such means as Vendmat may determine in its discretion, including without limitation, by deducting such amount from any payment made towards your next Order
ii. There may be cases where Vendmat is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to Vendmat, Restaurant Partner/Store or Delivery Partner. In such cases, Vendmat shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged and you are eligible for a refund of the order value or any part thereof, the said amount will be reversed to you.
iii. No replacement / refund / or any other resolution will be provided without Restaurant Partner’s/Store(s)’ permission.
iv. Any complaint, with respect to the order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided.
v. You shall not be entitled to a refund in case instructions placed along with the order are not followed in the form and manner You had intended. Instructions are followed by the Restaurant Partner /Store on a best-efforts basis.
vi. All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks policies.
vii. For Grab and Go orders, there shall be no provision for cancellation.
viii. Pre-orders may be cancelled up to 2 hours prior to the commencement of the respective time slot’s machine operation, and the full amount shall be refunded.
ix. In the event that a restaurant cancels a pre-order requested by a customer, the full amount shall be refunded to the customer.
For Restaurants:
1. Menu Management
– Restaurants are responsible for regularly updating their menu and ensuring that it accurately reflects the items available. Any changes to the menu should be communicated to Vendmat promptly.
2. Food Quality
– Restaurants must ensure that all food items provided meet high standards of quality and hygiene. Any deviations from these standards should be reported to Vendmat immediately.
3. Compliance with Regulations
– Restaurants must comply with all local health, safety, and food regulations. Vendmat is not responsible for any legal or regulatory issues arising from non-compliance.
4. Order Fulfillment
– Restaurants must fulfill orders accurately and within the specified time frames. Failure to do so may result in penalties or suspension from the Vendmat Platform.
5. Slot Management
– Restaurants should ensure that food items are correctly assigned to slots and clearly labeled. Any discrepancies in slot numbers or labels must be rectified immediately.
6. Customer Communication
– Restaurants should communicate with customers regarding any issues with their orders or potential delays. Transparent and prompt communication is essential.
7. Data Protection
– Restaurants must handle customer data in accordance with privacy laws and Vendmat’s Privacy Policy. Any breaches of data security must be reported to Vendmat immediately.
8. Service Suspension
– Vendmat reserves the right to suspend or terminate access to the Platform for restaurants that fail to comply with the terms and conditions or engage in practices that adversely affect the service.
XI. Your terms for Disclaimer of Warranties, Limitation of Liability, and Indemnification
Additional Terms for Disclaimer of Warranties:
1. No Responsibility for User-Generated Content
– Vendmat does not endorse, support, or verify the accuracy of any user-generated content on the platform. Users are solely responsible for their content and interactions.
2. No Warranty for Third-Party Links
– The Services may contain links to third-party websites or services. Vendmat is not responsible for the content, practices, or policies of any third-party sites or services.
3. No Guarantee of Continuity
– Vendmat does not guarantee continuous, uninterrupted, or secure access to the Services and may suspend or discontinue the Services at any time.
Additional Terms for Limitation of Liability:
1. Aggregate Liability Limit
– The total liability of Vendmat for any claims related to the use of the Services shall be limited to the amount paid by the user, if any, for accessing or using the Services in the six (6) months preceding the claim.
2. No Liability for Actions of Third Parties
– Vendmat will not be liable for any damages arising from the actions of third parties, including but not limited to third-party applications, advertisements, or content linked through the Services.
3. Disclaimer for Business Decisions
– Vendmat will not be liable for any decisions made or actions taken based on the information provided through the Services, including business or investment decisions.
Additional Terms for Indemnification:
1. Scope of Indemnification
– Indemnification includes but is not limited to legal fees, costs of settlement, and any other expenses incurred in connection with defending claims or actions.
2. Notice of Claims
– The indemnified party must notify the indemnifying party of any claims or potential claims promptly and in writing. Failure to provide timely notice may limit the indemnifying party’s obligations.
3. Cooperation
– Both parties agree to cooperate fully in the defense and settlement of any claims or actions, including providing relevant documents and information.
4. Settlement Authority
– The indemnified party retains the right to control the settlement or defense of any claim, but must not settle any claim in a manner that affects the indemnifying party’s interests without prior written consent.
5. Indemnification Exclusions
– Indemnification obligations do not apply to claims arising from gross negligence, willful misconduct, or fraud by the indemnified party.
These additional terms and refinements can help clarify the extent of liability and responsibilities, ensuring that both parties have a clear understanding of their rights and obligations.
Your sections on Termination of Access to Services, Notice of Copyright Infringement, and Contact Us are comprehensive. Here are some additional considerations and refinements to strengthen these sections:
XII. Termination of Your Access to the Services
1. Effect of Termination:
– Upon termination of your access to the Services, you may no longer access or use any content or data associated with your account. Vendmat is not obligated to retain any of your data or content after termination.
2. Obligations Post-Termination:
– You agree to immediately cease all use of the Services and acknowledge that any licenses or rights granted to you will terminate upon termination of your account.
3. Termination Due to Legal Reasons:
– Vendmat may terminate your access to the Services if required to comply with any legal obligation, such as a court order or government request.
4.User Responsibility:
– If you are using the Services on behalf of a business or organization, termination of your access will not affect the business’s or organization’s obligations under these Terms.
XIII. Notice of Copyright Infringement
1. Counter-Notification Procedure:
– If you believe that your material has been removed or disabled due to a mistake or misidentification, you may submit a counter-notification to the same email address (support@vendmat.com) with the following details: (i) a description of the material removed, (ii) the location of the material before it was removed, (iii) a statement under penalty of perjury that you believe the material was removed as a result of a mistake, and (iv) your contact information.
2. Limitations on Liability:
– Vendmat is not liable for any damages or losses resulting from the removal or disabling of material due to copyright claims. You agree to indemnify Vendmat against any claims resulting from the removal of your material based on a copyright infringement notice.
3.False Claims:
– If you knowingly misrepresent that material is infringing, you may be liable for damages including costs and attorney’s fees incurred by Vendmat or the alleged infringer.
XIV. Contact Us:
1. Details of the Company
- Legal Entity Name: Vendmat Technologies Private Limited
- CIN: U56103KA2023PTC173001
- Details of website and Application: www.vendmat.com (“Website”) and “Vendmat” application for mobile and handheld devices.
- Contact Details: info@vendmat.com
2. Grievance Redressal Mechanism:
i. Customer Care Channels
- You may write to us at support@vendmat.com and we will strive to resolve your order related grievance within the timelines prescribed under applicable laws.
- For a complaint raised on support@vendmat.com, you will receive a unique ticket number to track the status of your complaint.
- In case you do not receive a satisfactory response from the chat support and support@vendmat.com as the case maybe, you can escalate the matter to our Grievance Officer by giving reference of the ticket number generated from support@Vendmat.com and we shall address your concern within an estimated time of forty-eight (48) hours.
- Details of the Grievance Officer
- Aayush Sharma
Email address: support@Vendmat.com
Time: Monday – Friday (09:00 a.m. to 18:00 p.m.)
- Aayush Sharma
Please note: Vendmat does not solicit confidential information such as OTP/CVV/PIN NUMBER/Card number either through call or mail or any other means. Please do not reveal these details to fraudsters and imposters claiming to be calling on Vendmat’s behalf. You may report such suspicious activities to support@vendmat.com.