At Vendmat and its subsidiaries and affiliates (hereinafter collectively referred to as “Vendmat), we recognize the importance you place on the handling and dissemination of your information and value your steadfast trust in our careful stewardship. This notice delineates our privacy policy.

This Privacy Policy delineates the way we gather, utilize, and divulge information when you interact with or utilize our website (the “Site”) and our mobile application under the auspices of Vendmat in India (the “Application”), collectively referred to as the “Services.”

This Privacy Policy elucidates the specifics of what information will be procured by us when you access the Services, how said information will be employed, and the mechanisms by which you may govern the collection, rectification, and/or deletion of such information. We shall not knowingly employ or disseminate your information to any party save as delineated in this Privacy Policy. The utilization of information gathered through our Site shall be confined to the purposes articulated within this Privacy Policy and our Terms of Use.

By visiting our Site or furnishing your personal information through signing up or logging into our application, you affirmatively acknowledge and consent to the practices delineated in this policy. Please be apprised that this entails acquiescence to the processing of any personal information you provide, as described below.

Kindly peruse this Privacy Policy diligently. By utilizing our Services, you manifest your consent to the utilization and dissemination of your personal information as expounded in this Privacy Policy. SHOULD YOU DISSENT TO THESE PRACTICES, KINDLY REFRAIN FROM UTILIZING THE SERVICES OR OTHERWISE FURNISHING US WITH YOUR PERSONAL INFORMATION.

Some key terms

In our Privacy Policy:

“User(s)” (hereinafter collectively referred to as “You,” “Your,” “User”) denotes individuals who utilize our Services.

“User Content” encompasses all electronic data, text, messages, or other materials, inclusive of Users’ personal data, submitted to the Service(s) by You in conjunction with Your utilization of the Service(s).

“Applicable Data Protection Law” denotes the General Data Protection Regulation, Data Protection Act, and Personal Data Protection Bill.

Applicability of this Privacy Policy:-

This Privacy Policy pertains to the information collected about you when you utilize:

Our websites;

Our mobile applications for Android and iOS.

What personal information about Customers does Vendmat collect?

Information you provide us:

We acquire and retain any information you input when accessing our Services by either signing up or logging into our Application, or providing such information through other means. For instance, during account registration, you furnish us with details such as your name, email address, and phone number. The information you provide serves various purposes, including but not limited to, facilitating the provision of our Services, addressing your requests/complaints, and communicating promotional offers (such as reward points) from us.

Furthermore, you may furnish us with information when participating in surveys, engaging with our customer support regarding a support query, posting inquiries about disputes, or subscribing to a newsletter. Any communications with us via forms, email, or phone are retained in our records, including any call recordings, in compliance with applicable law.

By providing us with this information, you expressly consent to the utilization of your personal data in accordance with this Privacy Policy.

• Information collected automatically:

We receive and store certain types of information whenever you log into our application or access any of the Services. For instance, akin to numerous mobile applications, we may utilize location data to furnish you with location-based services, contingent upon your explicit consent.

This encompasses the collection of information concerning your location and mobile device, encompassing a unique identifier for your device, alongside other technical details pertaining to your means of connecting to our application. Additionally, we gather technical information regarding the hardware of your mobile device, such as phone model versions and Bluetooth identifiers, among other relevant data, to facilitate the provisioning of our Services. We also track information pertaining to your interaction with our emails, including whether you have clicked on any embedded links or opted out of specific services or information sharing, alongside other metadata related to your utilization of our Services.

Information from Other Sources:

Our application may gather information submitted by you to any third-party service accessed through links provided within the Services (e.g., “Razorpay,” “Gpay”). We explicitly disclaim responsibility or liability for the utilization or misuse of such information by any third party. Please consult the privacy policy of the respective company for further details. For information about the third parties we collaborate with, kindly refer to our Disclosure Policy.

In the event you utilize our gifting services, such as sending vouchers or inviting others to join the platform, Vendmat may collect the information you provide about such individuals, including their name, address, email address, and telephone number.

Use of Information:

We may use your personal information including but not limited to the following purposes:

• To administer your use of our Services

• To provide you with our products you explicitly requested for

• To better understand your needs and interests

• To better understand and improvise our products and services by improvising and modifying our application

• To facilitate your use and personalize your experience

• To resolve any dispute that occurs while providing you with our services and products

• To respond to your inquiries or fulfil your requests for information about our Service(s)

• To provide you with information about our Services and sending you information and materials from us including promotional marketing communication

• To help you address problems with the Application, including any technical problems

• To detect and prevent identity theft, fraud, and other potentially illegal acts as well as protecting the integrity of our application.

• To personalise the user experience by using your information to understand, customer interest and other trends among our users

• To provide information to law enforcement agencies or in connection with an investigation on matters related to public safety

• To resolve disputes and troubleshoot problems

• To help with any investigations or complaints

• To help develop Vendmat business by using the information for promotions and marketing purposes

• To provide you with relevant information or Services that you request from us or which we feel may interest you based on previous interactions

To access your phones’ camera to scan the QR code to identify machines.

We may utilize your personal information, including but not limited to, for the following purposes:

• Administering your usage of our Services.

• Providing you with products you have explicitly requested.

• Enhancing our understanding of your needs and interests.

• Improving and modifying our application to enhance and refine our products and services.

• Facilitating your usage and tailoring your experience.

• Resolving any disputes arising in the provision of our services and products.

• Addressing your inquiries and fulfilling requests for information regarding our Service(s).

• Furnishing you with information about our Services and disseminating promotional marketing communications.

• Assisting in troubleshooting any issues with the Application, including technical problems.

• Detecting and preventing identity theft, fraud, and other potentially illicit activities, thereby safeguarding the integrity of our application.

• Personalizing the user experience by leveraging your information to comprehend customer interests and other user trends.

• Providing information to law enforcement agencies or assisting in investigations related to public safety matters.

• Resolving disputes and assisting in problem resolution.

• Assisting in investigations or addressing complaints.

• Contributing to the development of Vendmat’s business through promotional and marketing endeavours.

• Offering relevant information or Services that you request from us or which we believe may be of interest to you based on prior interactions.

Collection and Use of Non-Personal Information:

We may gather non-personal information, defined as data pertaining to the utilization of the services or pertaining to a group or category of services or users, from which individual identities or other personal details have been expunged or anonymized in a manner that does not directly identify you.

Such information may encompass:

• Demographic Information: Data such as age range, gender, time zone, state, city, area code, zip code, climate characteristics, language preference, and device identifier may be utilized to ascertain to whom we should tailor our services.

• Transactional Data: Information such as the type of device used for the transaction, the success of the transaction, the route taken by the transaction, the duration of the transaction, etc., may be employed to enhance our Services.

• Behavioural Information: Behavioural data including the location of the transaction, time of year, time of day, purchased items, and whether it constitutes a repeat transaction, assists our corporate clientele in enhancing the products and services they provide to you as a consumer. This information also aids us in determining how to customize our services accordingly.

In the event that non-personal information is amalgamated with personal information, the resultant data shall be treated as personal information.

Legal Basis for Collecting and Using Information:

Our justification for processing information pertaining to you is based on the following grounds:

• The necessity to fulfil our obligations to you under the applicable terms of service or other agreements, or to administer your account.

• Compliance with legal obligations.

• Our legitimate interest in utilizing your information, which includes providing updates with our Services, enhancing our Services to provide an improved user experience, safeguarding our Services, communicating with you, assessing, and enhancing the effectiveness of our advertising, understanding user retention and attrition, monitoring and preventing issues with our Services, and personalizing your experience.

• Your explicit consent, such as when we seek permission before accessing your device’s camera for QR code scanning purposes.

Cookies and Similar Technologies:

Cookies refer to electronic information fragments that a website may transfer to a visitor’s computer to identify specific details about the visitor’s website visits. The Site employs a browser feature known as a cookie, which assigns a unique identification to your computer. If you do not wish for us to collect such information, kindly adjust the settings on your web browser accordingly.

Sharing of Information:

We may disclose your personal information to our other corporate entities and affiliates. These entities and affiliates may market to you because of such sharing unless you explicitly opt-out.

Furthermore, we reserve the right to disclose your personal information to third parties who are contractually obligated to utilize the shared personal information solely for the purpose of enabling you to avail and access our Services, to assist us in the operation of our business, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services.

Such third parties may include, but are not limited to, individuals or organizations engaged to provide customer support, manage data, deliver products and services, conduct research, and assess your interest in our products and services.

Moreover, we may disclose personal information when required by law, legal process, or legitimate requests from authorities, or when we believe in good faith that such disclosure is reasonably necessary to respond to summonses, court orders, or other legal processes, or for purposes of public importance such as law enforcement, public health and safety, or national security.

In the event of a merger, acquisition, reorganization, amalgamation, or restructuring of our business, we may disclose some or all of your personal information to another business entity. In such instances, your information will likely be among the assets transferred.

Additionally, during our business operations and in providing you with our Services, we may share aggregated information or information that does not personally identify you with third parties.

For example, while we utilize Razorpay to manage our payments, please note that we retain the right to change our service provider at any time and for any reason. Furthermore, your credit card information will also be subject to the privacy policy of our payment processor in addition to our own.

Prior To Submitting Any Credit Card Information, Please Refer To The Privacy Policy On The Website Of Any Payment Processor To Understand The Use, Storage, And Protection Of Your Credit Card Information. Upon making a charge, a completed charge screen will be displayed, serving as your electronic receipt. It is recommended that you print or save this electronic receipt for your records. By Initiating Any Transaction, You Assert and Warrant That You Have The Legal Authority To Utilize Any Credit Cards, Debit Cards, Or Other Payment Methods Used.

Storage and Transfer of Personal Information:

Your personal data and files are stored within India, on our servers and our cloud partners, specifically the Amazon Web Services.

Regrettably, the transmission of information over the internet is not entirely secure. While we endeavour to safeguard your personal information to the best of our abilities, we cannot guarantee the absolute security of information transmitted to our site. Hence, any transmission is conducted at your own risk. Once your information is received, we implement strict procedures and security measures to endeavour to prevent unauthorized access.

Retention Period for Your Information:

We dispose of information pertaining to you once it is no longer necessary for the purposes for which it was collected and utilized, as well as when there is no legal obligation mandating its retention. However, we may retain both your personal and non-personal information even after your account has been closed if such information is reasonably required to adhere to legal obligations, such as law enforcement requests, or for our legitimate business interests.

Security of Your Information:

We recognize the paramount importance of safeguarding your personal information. Vendmat employs multiple measures to protect your personal information against misappropriation, loss, theft, unauthorized access, alteration, and destruction. These measures encompass physical safeguards, technical expertise, established policies and procedures, and administrative protocols. Additionally, purchases made through Vendmat are secured with encryption technology known as SSL. While we implement administrative, technical, and physical security controls to safeguard your personal information, it is imperative for you to also guard against unauthorized access to your password and mobile device. Nonetheless, despite our diligent efforts, no security controls are entirely infallible, and we cannot guarantee or warrant the absolute security of your personal information. For further details about the security practices we adhere to, please direct your inquiries to us at “”.

Your Information, Your Rights:

With respect to your personal data, as mandated by applicable law in the country in which you reside and utilize our Services, you possess certain rights, subject to any exemptions stipulated by law. These rights include, but are not limited to, the following:

• The right to access your personal data;

• The right to rectify or erase your personal data;

• The right to object to our utilization and processing of your personal data;

• The right to request limitations on our utilization and processing of your personal data; and

• The right to request the portability of your personal data.

You can typically access, rectify, or erase your personal data through your account settings. However, if you encounter difficulties or wish to address any of the aforementioned rights, you may contact us at “”.

Location-Based Services

Vendmat may collect, use and share location data, including precise location data and realtime geolocation data in combination with Transactional Data in order to provide other users product and service information in real time. This information is anonymized and aggregated and will not personally identify users.

Integrity and Retention of Personal Information

Vendmat has a commitment to privacy which we communicate and reiterate to our employees, and strictly enforce privacy and security. Should you wish to close your account and end your relationship with Vendmat, we will “close” such account, but retain personal information to collect fees or redeem the value, resolve disputes, or assist with any action required or permitted by law.

Links to other sites

You may choose to enable or log in to our Services via Mobile phone OTP.

When you link a Social Network account to our App or log into our Service(s) using your Social Network account, we may collect relevant information necessary to enable our Service(s) to access that Social Network and your data contained within that Social Network. We may share your information with the operator of that Social Network to facilitate or enhance the delivery of that Social Network or other Service(s) to you. A Social Network may provide us with access to certain information that you have provided to them, and we will use, store, and disclose such information in accordance with this Privacy Policy. Additionally, a Social Network may collect personal information and information about your use of our Site or Service(s) automatically. The manner in which a Social Network collects, uses, stores, and discloses your information is governed by the policies of such third parties and Vendmat shall have no liability or responsibility for the privacy practices or other actions of any Social Network that may be enabled within its Service(s).

Maintaining Accurate Contact Information:

You hereby agree to maintain your email address and phone number provided to us for communication purposes as up-to-date, complete, and accurate. You further agree to promptly update your contact information as necessary. It is acknowledged that failure to provide accurate contact information may impede our ability to communicate with you effectively. For the receipt of any written or physical communications from Vendmat, you must furnish your complete and accurate physical address.


By utilizing the Application and/or providing your information, you consent to the collection and utilization of the disclosed information on the Application in accordance with this Privacy Policy. This includes, but is not limited to, your consent for the sharing of your information as stipulated within this privacy policy. You retain the right to withdraw your consent to the collection and utilization of information by communicating with us via email at

Electronic Delivery of Communications:

You hereby agree and consent to receive electronically all communications provided by Vendmat in connection with your Vendmat account (“Account”) and your use of our services. You further agree that Vendmat may rely on the completeness and accuracy of the information provided by you. You also undertake to keep the email address provided to us for communication purposes up-to-date, complete, and accurate. It is acknowledged that failure to maintain accurate contact information may hinder our ability to communicate with you effectively.

Your Information, Your Choice:

Limit Access to Information on Your Mobile Device: You acknowledge that your mobile device operating system may offer the option to cease the collection of stored information or location information via our Application. However, opting out of such data collection may restrict your access to certain features.

Opt-Out of Marketing Communications: You may opt out of receiving promotional communications from us by following the instructions provided in such communications or by notifying us accordingly. Please note that opting out of promotional communications does not preclude us from sending you other communications, such as those pertaining to your account or legal notices.

Delete Your Account: Should you wish to discontinue using our Services, you may request the deletion of your account. However, it is noted that we may retain your personal and non-personal information after the closure of your account if such information is reasonably required to fulfill legal obligations or legitimate business interests.

Privacy of Children:

We acknowledge the significance of children’s safety and privacy and do not solicit or knowingly collect any personally identifiable information from children under the age of 18 in India. By providing personal information to one of our representatives, or by signing up or logging in, you affirm that you are an adult. If you become aware of any personal information posted by a child under the age of 18 on our website, please contact us immediately to facilitate the removal of such information.

Your Acceptance of These Terms:

Your use of our application signifies your acceptance of this policy. If you do not agree to this policy, please refrain from using our application. Continued use of the Application following any changes to this policy constitutes acceptance of those changes.

Privacy Policy Changes:

While most changes are likely to be minor, Vendmat reserves their right to amend its Privacy Policy periodically. We encourage visitors to review this page frequently for any updates. In the event of changes, we will revise the changelog below and, in some instances, provide additional notice. Continued use of the Services post-amendment will be subject to the updated policy.

We Value Your Feedback:

Vendmat appreciates your comments regarding this Privacy Policy. If you believe that we have not adhered to this Policy or have any questions or concerns, please reach out to us at