1. Order Processing
- Processing Time: All orders are processed within a few minutes of being placed through the Vendmat app.
- Order Confirmation: Once your order is confirmed, you will receive a notification through the app with details of your order and estimated time of availability.
2. Delivery and Availability
- Delivery Schedule: Meals are delivered to the Vendmat vending machines four times a day – for breakfast, lunch, snacks, and dinner.
- Pre-Order Cutoff: Pre-orders must be placed at least 2 hours before the desired meal time.
- Availability Window: Each meal is available in the vending machine for a period of 3.5 hours after delivery to ensure freshness.
3. Pick-Up Instructions
- Notification: You will receive a notification when your meal is ready for pickup from the Vendmat machine.
- Grab & Go: Meals available for immediate pickup can be selected directly from the machine using the app.
4. Refunds and Cancellations
- Cancellations: Orders can be canceled up to 2 hours before the scheduled delivery time.
- Refund Policy: If you encounter any issues with your order, please contact our customer support through the app for a resolution. Refunds will be processed on a case-by-case basis.
5. Customer Support
- Contact Us: For any questions or concerns regarding your order, please reach out to our customer support team through the Vendmat app or email us at support@vendmat.com.
- Support Hours: Our support team is available from 9 AM to 9 PM, Monday to Friday.
6. Modifications
- Policy Changes: Vendmat reserves the right to modify this shipping policy at any time. Changes will be updated on this page and notified to users through the app.
Thank you for choosing Vendmat! We strive to provide you with a seamless and enjoyable dining experience at your workplace.